Shipping policy

2.4   Delivery / Shipping

2.4.1 We always aim for same day despatch on orders placed before 3pm Monday to Friday. We are closed Saturday Sunday meaning any order placed with us over the weekend would be processed and despatched on the Monday.

2.4.2 All delivery time estimates are based on WORKING days only so this does not include weekends, this means an order placed on Friday sent on a standard next day delivery service would be expected to be delivered on Monday.

If you require a weekend delivery then please contact us for a shipping quote before placing your order

2.4.3 Order Delays

An order may be delayed for the following reasons. We cannot take responsibility for any knock-on effect these delays may have on your own customer demands so please be aware that delays may occur:

(a)   Stock shortage

(b)   Item manufacturing (e.g. Smash Proof mug boxes, Acrylic Shapes)

(c)   Adverse weather conditions

(d)   Courier collection error (see Delivery Information for further information on delivery)

(e)   Unforeseen staff shortages

2.5   Payment

2.5.1          Payment can be made by one of four options:

(a)    PayPal

(b)   Bank Transfer (please use your ID number as the reference number so we are able to match the payment to the correct order)

(c)    Online Card Payment

2.5.2          Payments over the phone can only be made by customers who have previously placed an  order through the website & paid via the online card portal. We reserve the right to refuse  to accept payment made over the phone by first time customers due to the possiblitity of fraudulent payments.

2.5.3          All prices shown on the website are exclusive of any applicable UK VAT.

2.5.4          Payment must be paid in full, in advance of goods being dispatched. The only occasion where payment is not required in advance of shipment is by prior arrangement with the company directors or if you have a Public Sector account with us.

2.6   International Orders

2.6.1          Currently our international orders are considered on a case by case basis. As it stands, orders being shipped to the EU will be charged VAT unless a valid VAT number is provided. Orders being shipped outside the EU will not be charged VAT, though the customer will be responsible for any taxes or levies upon the items entering the destination country.

2.6.2          We cannot ship electrical goods or breakable items outside of the UK.